A direct line
to the people
who build this.
Most support pages feel like a dead end — a form that disappears into a queue and a phone number no one answers. This one is different. Jusnador is a team of analysts and engineers who work directly on chatbot performance monitoring, and when you write or call, you reach someone who actually knows the product.
Our analytics team reviews chatbot performance data daily — when you reach out, this is the context they bring to your question.
Send a message
Whether you have a technical question about a specific metric, need help understanding a report, or want to discuss how Jusnador fits your workflow — this form gets it to the right person.
Performance monitoring in practice — the kind of data context our team brings to every conversation.
Before you write — what others typically ask about
Most questions we receive fall into a few clear categories. Someone notices a drop in chatbot resolution rate and wants to understand whether it's a data issue or a model issue. Someone else is setting up monitoring for the first time and isn't sure which metrics to track. A third person has a report that doesn't match their internal data and needs help tracing the discrepancy.
If your question fits one of these patterns, our analytical articles might answer it before you even need to reach out. If not, the form above is the fastest path forward.
- Questions about specific dashboard metrics or how they're calculated
- Help with integrating monitoring into an existing chatbot workflow
- Discrepancies between Jusnador reports and internal analytics
- Access and account-related issues
- General questions about what the platform does and doesn't cover